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You will learn how WRH manages public expectations through:
Increasing transparency between community and care staff with easy-to-access ED wait time clock (prEDict) located on hospital website and waiting room
Giving the community a sense of knowing. Knowing when they'll be seen, how many people are ahead of them, how long the wait time is, what is the best/worst time to visit the ED, etc.
90% accuracy ensuring the community can expect accurate wait times and care staff can deliver on those promises
Improving staff productivity by reducing number of calls inquiring about wait times