Improving Patient Flow & Clinical Utilization with Evidence-Based Criteria

Hosted by VitalHub, featuring Salford Care Organisation NHS and Ernst & Young.

VitalHub invites you to join our webinar: Improving Patient Flow & Clinical Utilization with Evidence-Based Criteria, featuring Salford Care Organisation NHS and Ernst & Young. Learn about their implementation and use of the MCAP Solution to understand appropriateness of care and enable the right care at the right time.

This webinar shares the history of the Salford Care Organisation’s adoption of MCAP through an NHS England sponsored Commissioning for Quality and Innovation (CQUIN) framework which supports, at a national level, improvements in the quality of services and the creation of new and improved patterns of care.

Salford’s use of MCAP has led to improvements in patient throughput, reductions to delays in care, increased capacity and expanded service delivery through the objective tracking of key performance indicators and enabling the measurement of the incremental benefits of operational changes made to address systemic issues which include: overcrowding, scarcity of resource (alternate level of care) and wait times.

This webinar will provide an overview of how the Salford team have achieved transformational work and allow an opportunity for you to ask about and understand a clinician’s perspective.

Learning outcomes:

  • Implementing strategies to address the hallway medicine issue
  • Operationalizing the use of data to improve Patient Flow
  • Reducing ALC related issues through internal process change initiatives
  • Using data to understand and plan for post-acute care needs
Date & Time

Wednesday, July 10, 2019
12:00 PM – 1:00 PM (ET)

Presentation PDF

Please click below to download a copy of the presentation deck in PDF format.


Dr. David Maltz

Chief Medical Officer, VitalHub Corp.

Dr. Maltz is a 1968 graduate of The Johns Hopkins University School of Medicine. He completed a clerkship in pediatrics at Guy’s Hospital, London and received the rest of his pediatric training at Boston Floating Hospital and The Children’s Hospital Medical Center, both in Boston. He trained as a pediatric cardiologist at the latter institution. Following two years in the Air Force, he spent 14 years in the practice of general pediatrics in a community south of Boston. In 1988, he became corporate medical director for Blue Cross & Blue Shield of Massachusetts where he was responsible for case management, quality improvement, and technology review.
In 1994, he left to do healthcare consulting until assuming the role of President of The Oak Group in February, 1996. The Oak Group produces a clinical decision support and process control software system, The MCAP System, for use by hospitals and health insurers.

Dr. Richard Warner

Chair of Integrated Care Division, Salford Care Organisation NHS

Dr. Wagner qualified from the University of London as a doctor in 1997 and trained in Acute Physician & Gastroenterology before being appointed as a Consultant at Salford Royal NHS Foundation Trust in 2007. Whilst working in Salford Royal, he decided to follow a career in hospital management and is currently the Chair of the Integrated Care Division. This is allowing him the opportunity to really transform how services can come together for the interests of their patients.
Richard became interested in MCAP in 2016 as part of an NHS CQUIN and has managed to utilise the tool in Salford to see a reduction in Non-Qualified care from 55% to 26%. To put it another way, Salford Royal now has approximately 200 beds being used appropriately compared to just 3 years ago.

Anand Shah

Partner, Healthcare Optimization Leader, EY

Anand is a Partner in EY’s National Canadian Health Advisory Practice, where he leads the Hospital Sustainability practice for the firm. Anand has over 18 years of direct health system and hospital experience and he has spent his entire industry and professional services career supporting clients to develop new and future ready strategies; and deliver integrated, innovative and sustainable solutions to their biggest challenges.
Anand joined EY in 2011 and is based in the Toronto office. Since joining Anand has been involved in, and led a number of large complex performance optimization engagements both in the UK and Canada; undertaken significant hospital integrations and led both EY and clients in the development of a variety of clinical and broader enterprise strategies. He has significant international health experience and has worked with client’s across the globe. At all times Anand has works to ensure operational excellence and clinical service is prioritised while encouraging innovation and change.
Prior to joining EY, Anand has held a number of senior operational and strategic leadership positions within the UK health services over 12 years. His experience spans Academic and Acute hospitals, Ministries and regional bodies, payers and primary care. Specifically Anand was the VP of Planning, Performance and Strategy, for a large academic acute centre in the UK where he led the development of the clinical service strategy and commissioning plan for the $1.7bn new hospital. Furthermore he has led the development of organizational, regional and provincial strategies, and managed significant resultant change programmes.