VitalHub Webinar: Empower Clients, Partners and Staff Through VitalHub’s Portal
In an era defined by digital connectivity and rapid advancements, the role of Portals has become an integral part of the quality of care that a social service organization provides. It connects clients, patients, schools and other supporting agencies with the case managers and healthcare service providers in a seamless way, encouraging a collaborative approach between yourselves, the client, and partner agencies.
This webinar will spotlight VitalHub's new Client & Partner Portal, focusing on empowerment, efficiency, and the transformations of the traditional service delivery models.
Client Portal Benefit:
Empowerment and Engagement: A Client Portal empowers clients & guardians (if access permissions approved and enabled) by allowing them to actively be involved in the services they are receiving and encourages engagement, feedback, and joint participation between clients and service providers.
Timeliness & 24/7 Accessibility: Information can be delivered outside of scheduled appointments. As well, clients & guardians can access the Client Portal at any time, allowing them to conveniently view their case information, including service plans, and financial information without being constrained by office hours.
Customized Self-Service Capabilities: Allows clients to update personal information, schedule appointments, or complete necessary forms & tasks digitally, reducing administrative burdens on case managers and expediting processes.
Improved Access to Information and Resources: Portals give the ability to publish and share client-specific and program-specific content to clients and families. Clients can easily access guides, support materials specific to the services they are receiving, and relevant documents, such as invoices, through the Portal.
Data Security: Remove the need to send sensitive information over email to clients and their guardians. Client Portals have robust security measures in place to protect sensitive information, ensuring compliance with privacy regulations.
Partner Portal Benefits:
A Partner portal has the same capabilities and benefits noted above. However, it enables the agency to see, share, and work with multiple clients in common with your organization.
Improve Care Coordination: Agencies that work closely with your organization to service specific clients, can benefit from a Partner Portal that enables the agency to view, update and provide information regarding the clients in common. Benefits to schools, includes enabling them to securely submit and track referrals to your agency, send supporting information, as well as participate in the clients’ service plans. Benefits to housing units includes the ability to share information about the clients living in the facility, update occupancy real-time, track referrals, client contracts, and billing if applicable at the agency or client level.